What We Offer
Live User Chat — Real-Time Collaboration Hub
Power your customer support with seamless, real-time teamwork — built for multi-agent communication and modern engagement.
Multi-Agent Collaboration
Invite and collaborate with multiple support agents in real time for shared customer handling.
Smart Routing
Automatically routes incoming messages to available or most suitable agents.
Unified Team Inbox
All user chats appear in a centralized inbox, accessible by authorized agents.
Role-Based Access (RBAC)
Control permissions and access with role-based security layers for your team.
Searchable Chat History
Smart searchable conversation logs for instant context recovery.
Modern Chat Features
Supports file/image uploads, reactions, delivery/read receipts, and typing indicators.
Customizable UI
Easily tailor chat appearance and layout without changing code.
Instant Presence Control
Toggle live status or availability with a single click — reflect changes instantly.
Multi-Tenant Support
Run multiple app chat environments and manage each independently.
Offline Fallback System
Automatically sends email notifications when admins or agents go offline.
How to Get Started
What is MagicChat?
MagicChat is your all-in-one AI chat platform that helps businesses deliver instant, intelligent, and on-brand customer conversations — across the web, chat widgets, and messaging channels. It learns directly from your data — your website, documents, and FAQs — so every reply feels natural, relevant, and deeply aligned with your brand’s voice.
What features do we provide?
- AI Chatbot Trained on Your Content — Turn your website, docs, and FAQs into a 24/7 smart assistant.
- Live Chat with Team Collaboration — Chat with customers and collaborate across agents in real time.
- Unified Inbox — Manage conversations from all your websites in one place.
- Custom Widgets & Themes — Fully customize your chat’s look from the Admin—no code changes needed.
- Lead Generation Tools — Create lead forms, capture leads instantly, and auto-email responses.
Core Platform
- RAG Chat Engine — AI powered by retrieval to deliver factual, context-aware answers.
- Team Collaboration — Collaborate effortlessly across customer chats with shared workflows.
- Smart Human Handover — Auto-routes complex queries to live agents when AI is uncertain.
- Simpler Integration — One-line CDN embed with instant Admin-pushed updates—no redeploys.
- Role-Based Access Control (RBAC) — Assign permissions and control access across your team.
Advanced Capabilities
What problems do we solve — and how?
Without MagicChat
- Customers don’t get instant answers and end up leaving your website.
- You rely on tools like WhatsApp or email, pushing users away from your product.
- Your brand feels less trustworthy when support isn’t built into your product.
- Setting up a proper chat system is expensive and time-consuming for most teams.
- All conversations stay scattered, making it hard to track who said what.
- Your team keeps repeating the same questions every day, wasting precious time.
- No clear roles or permissions — anyone can access anything, creating confusion.
With MagicChat
- AI answers common questions instantly, so your team can focus on real issues.
- In-app chat keeps users inside your product instead of redirecting them elsewhere.
- Your brand feels more professional, reliable, and easy to talk to.
- One-time setup — all future changes happen from your Admin panel with no code.
- Unified Inbox puts every conversation from every website in one clean place.
- Team Collaboration lets agents work together smoothly without stepping on each other.
- RBAC makes sure only the right people can change important settings.
- Smart Human Handover brings in a real agent when AI isn’t 100% sure.
How are we different from others?
Saves You Time
- One-Time Integration: Add a simple drag-and-drop snippet once — no recurring setup or maintenance.
- Instant Updates: Any admin change (chat UI, flow, text, or rules) goes live instantly — no redeploys or user re-logins.
- Real-Time Admin Control: Modify, preview, and apply updates without waiting on developer cycles.
Reduces Cost
- In-Built RAG Chatbot: Get a robust, AI-powered chatbot without paying per-query fees to external LLMs like OpenAI or DeepSeek.
- Low-Cost Infrastructure: No hidden AI or API costs; your RAG engine runs within MagicChat’s optimized framework.
- Free Tier With Everything: Build, test, and deploy with full features. Pay only when you scale.
Scales Effortlessly
- Built for All Sizes: Start small, grow big — MagicChat adapts from solo startups to enterprise-scale setups.
- One-Click Multi-Tenant Mode: Manage multiple clients, projects, or products in one dashboard.
- Enterprise Features: Team collaboration, secure chat routing, offline notifications, and easy data migration.
Gives You Total Control
- Deep Customization Without Code: Control tone, design, chatbot behavior, triggers, and logic — all from the admin dashboard.
- Instant Client Sync: Admin changes are broadcast to all live clients automatically.
- Flexible Architecture: Every configuration, from colors to logic, can be adjusted visually.
Simplifies Integration & Auth
- Auth-Agnostic Design: Works with or without your product’s authentication.
- Inbuilt Auto-Scaling Auth System: Plug-and-play login flow available if needed.
- CMS Plugins: Ready for WordPress; more platforms (Shopify, Webflow, etc.) coming soon.
- No Code Dependency: Developers integrate once, then business users take over.
Who Is MagicChat Best For?
MagicChat is built for teams who want powerful, fast, and low-cost customer engagement — without needing developers or API setups.
Community & Education Platforms
Their pain: Online courses, LMS systems, or community hubs.
Need always-on, smart, context-aware assistants for students or members.
- Chatbot trained on course materials or documents.
- No API key or developer setup needed.
- Optional authentication for user-specific data.
Ideal for: Online courses, LMS systems, or community hubs.
SaaS Startups & Growing Tech Companies
Their pain: Early-stage SaaS platforms, productivity tools, dev tools, or marketplaces.
Need to onboard users, handle support, and experiment fast — but can’t afford to spend weeks integrating or paying for every AI query.
- One-time drag-and-drop integration.
- Free tier with full features — test and deploy immediately.
- Built-in auth system — no need to build one early.
- Scales instantly to multi-tenant mode as users grow.
- Fully customizable — supports branding and iteration.
Ideal for: Early-stage SaaS platforms, productivity tools, dev tools, or marketplaces.
Small & Medium Businesses (SMBs)
Their pain: E-commerce stores, real estate, education, and healthcare startups.
Want AI-powered chat or customer support but can’t manage costly LLM tokens or complex setups.
- Inbuilt low-cost RAG chatbot — no OpenAI key needed.
- Simple website integration — add once, works forever.
- Supports URLs, sitemaps, and file training.
- No technical expertise required.
Ideal for: E-commerce stores, real estate, education, and healthcare startups.
Agencies & Product Builders
Their pain: Digital agencies, marketing consultants, or managed service providers.
Manage multiple client environments, each needing their own chatbot setup — fast and reliable.
- One-click multi-tenant mode for multiple brands.
- Team collaboration — invite client’s staff securely.
- Admin dashboard for full customization control.
- White-label ready — fits any brand look.
Ideal for: Digital agencies, marketing consultants, or managed service providers.
Enterprises & Large Teams
Their pain: Internal support teams, SaaS enterprises, or CX platforms.
Need secure, scalable, and easily maintainable systems with minimal downtime.
- Secure multi-tenant architecture.
- Live chat distribution to agents.
- Offline email notifications.
- Inbuilt authentication and data portability.
Ideal for: Internal support teams, SaaS enterprises, or CX platforms.
How does it work?
Train your chatbot — add your website or upload documents.
Customize the widget with your logo, colors, and tone.
Collaborate with teammates in the unified dashboard.
Analyze metrics, refine answers, and continuously improve.
Setup takes less than 5 minutes — and no coding required.
What results can I expect?
Faster response times
Fewer repetitive tickets
Higher conversion rates
Hours saved per week
MagicChat pays for itself — usually within the first month.
Pricing That Grows With You
Start free, scale as you grow. MagicChat pays for itself by increasing conversions and reducing support costs.
How much does it cost?
We grow as you grow — with simple, transparent pricing.
| Plan | Best For | Monthly Price | Key Highlights |
|---|---|---|---|
| 🚀 Launch | Individuals & MVPs | Free Forever | Basic AI Bot, Lead Capture, 2 Agents, Unlimited Websites |
| 🌟 Starter | Small Teams | ₹999/month | Enhanced AI Bot, 4 Agents, 500 Users, Basic Analytics |
| 🌱 Growth | Startups & Agencies | ₹2499/month | Advanced AI + RAG Engine, 20 Agents, 1K+ Users, API Access, Branding Removal |
👉 Annual Plans include 2 months free + priority support.
What’s next for MagicChat?
- 🎙️ Voice-Enabled AI Chat
- 🔁 Workflow Automations
- 🧾 CRM + Email Sync
- ❤️ Sentiment Analysis & Smart Insights
Our roadmap is shaped by user feedback and emerging AI innovation — ensuring MagicChat evolves with your business needs.
Why choose MagicChat now?
Because customer conversations are evolving — and AI is now the standard. MagicChat gives you enterprise-grade conversational intelligence that’s easy to deploy, affordable to scale, and designed for real human outcomes.
💫 Start today, and let AI work for you — not the other way around.
Customer Engagement made easy
Give your users a smooth, modern chat experience that fits right inside your product.
Reply directly to any message with quick threaded responses. Keep conversations clean and easy to follow.
See real-time delivery and read receipts. Know exactly when someone has seen or replied to your message.
Express yourself with emoji reactions. Add quick emotions and make conversations feel natural and human.
Share documents, PDFs, images, and text together in a single message. Perfect for quick and efficient communication.
