What's Coming in August 2025: Team Support Revolution
Product Team
This August, we're launching powerful new features designed for growing support teams. Discover how our Multi-Admin support and advanced RBAC system will transform your customer service operations and enable enterprise-grade collaboration.
August 2025 Release Highlights
We're excited to announce game-changing features coming this August that will transform how teams manage customer support. These updates focus on enhanced collaboration and granular control.
Multi-Admin Support
Delegate tasks and empower your team with our new multi-admin functionality:
- Onboard unlimited support agents/admins
- Assign conversations to specific team members
- Maintain oversight while distributing workload
- Enable team members to act on your behalf
This eliminates bottlenecks and ensures customers always get timely responses from the most qualified team member.
Advanced RBAC System
Our new Role-Based Access Control provides unprecedented flexibility:
- Create custom roles with granular permissions
- Define access levels for different support tiers
- Restrict sensitive actions to authorized personnel
- One-click role assignment for new team members
Sample permission options:
Enterprise-Grade Support Center
Together these features enable fully-functional support teams:
- Scale support operations without complexity
- Maintain security with least-privilege access
- Reduce resolution time with smart delegation
- Audit trails for all admin actions
Whether you have 5 agents or 500, our new system adapts to your organizational structure and security requirements.
Rollout Timeline
These features will be available to all enterprise plans starting August 1, 2025:
- July 30: Documentation and training materials released
- August 4: Early access for beta customers
- August 10: General availability for all customers